The app shows a ' User Not Found' message if a user tries to log in to a deleted account using an email address. This is especially true in the case of deleted accounts that can only be logged into using the username. In that case, either try and log in using a different device or un-root that phone, uninstall third-party apps and plugins, reinstall the official Snapchat app, and try again.Īnother troubleshooting tip is to try and log into the app with the username instead of the email address. Users trying to log into Snapchat from a rooted device may see a ' Login Error' message. Android and iPhone users should also note that rooted devices cannot be used to log into Snapchat or create an account on the app. In this case, uninstall the unauthorized software and use only the official Snapchat app without any third-party add-ons.Īnother tip for troubleshooting connectivity issues is to avoid using a VPN, as this may sometimes cause problems with logging in. Snapchat also shows a ' Could Not Connect' error message if it detects an unauthorized app or plugin. Users can try reconnecting to their Wi-Fi or mobile data service if they're having trouble with their connection. Another basic troubleshooting tip is to check the internet connection and make sure that it's working as expected. The app displays a ' User Not Found' error message if either the username or password is incorrect or misspelled. The good news is that in most cases, the fixes are pretty straightforward.Īs explained by Snapchat, users having problems logging into their accounts should first ensure that they're using the correct username and password. Sometimes, users might get errors while trying to log in. As with most apps, users will need to log in using a username/email address and password. However, Snapchat can only be logged into one number at a time. Snapchat can be used on iPhone, Android, and the web. Snapchat users having issues logging in to their account can try to troubleshoot in a number of different ways.
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